Internal Messaging & Customer Service
- Company fact sheets to ensure all of your employees are telling your story the way you would like it told
- Phone scripts
- Customer service training
Operations
- Structure creation & rules of conduct for efficient chart rounds, partner meetings, and board meetings
- Review and redefine corporate structure and reporting relationships
- Creation of management dashboards so that key leaders can easily track essential practice metrics
- Process assessment: patient intake, referrals, etc.
- Process streamlining
- Efficiency improvements
- Partner meeting process design for efficient, effective meetings
- Creation of procedures or digital systems for repetitive tasks
- Management of new offices - site selection, budgeting, finish-out, move, staff training
Marketing & Business Development
- Physician to physician direct marketing for new physicians
- Business stationary updates
- Marketing material updates & digitization
- Update and/or digitize patient intake forms
- Patient education material updates
Human Resources
- Staff skills assessment - what you have, what you need
- Staff talent assessment - right person, right place, right time
- Role definition & assignment/re-assignment
- Policy & procedure creation
- Creation & maintenance of employee handbooks
Financial
- Financial statement and key indicator training for new physicians
- Financial assessment of divisions, expenses, etc to streamline costs and capture revenue
- Accountability matrix linking each P&L line item to a responsible party
- Creation of benchmarks to ensure you are on or above par with your competitors, the industry, and other metrics